Our Question Point system received this comment today. Sheer genius.

i lost a half-hour of time this morning on the library internet computer(s) (at wallingford) due to your constantly malfunctioning microsoft network software. i would log on, see that i wasn’t going to get anywhere, and log off. i lost half an hour of my entitled time through this process. eventually i was able to get on, but saw that your system was now claiming that i only had 15 minutes left, when i KNOW i had a full 30 minutes! when i addressed the librarian at the northgate library about this this afternoon and requested either my entitled 30 minutes back, or at least the 15 minutes your system mysteriously took (stole) from my allotted hour, her response was, and i quote: “You use the computers at your own risk.” this is an extremely unhelpful response. and, basically, IT IS COMPLETE BULLSHIT!!! if i had done something on your computers that inconvenienced the library in some way, do you think you would turn around and then apply your own “too bad for you” attitude to yourselves?? #$#$# NO!!!! you’d be all over me, wouldn’t you, just like the facist bastards you really are. THESE ARE THE FACTS: I AM ENTITLED (YES, ENTITLED. IF YOU DON’T LIKE THE SOUND OF THAT WORD, THEN DON’T #*$#*$#$ PROVIDE THE PUBLIC WITH $#&%#% INTERNET COMPUTER TIME AS PART OF YOUR @#$##$#& SERVICES!!!) TO ONE HOUR COMPUTER USE PER DAY. THROUGH *NO* FAULT OF MY OWN WHATSOEVER, YOUR SYSTEM STOLE 45 MINUTES FROM THIS TIME. WHEN I ASKED FOR IT BACK, YOU REFUSED, AND TOLD ME THAT, BASICALLY, I WAS UP #$#$ CREEK WITHOUT A PADDLE. DO YOU THINK THIS IS FAIR?? DO YOU THINK THAT THIS IS SERVING THE COMMUNITY? DO YOU THINK THAT CLAIMING TO PROVIDE A SERVICE AND THEN TURNING AROUND AND DENYING THAT SERVICE AND THEN TELLING THE VICTIM THAT IT’S PRETTY MUCH HIS OWN #*$#$# PROBLEM IS A PROPER PART OF YOUR MISSION IN THIS CITY AND AN APPROPRIATE USE OF MY TAX DOLLARS?? AND WHY THE ##$#$ DON’T YOU STATE ANYTHING ABOUT USER RIGHTS IN YOUR #$*#$##$ INTERNET USE STATEMENT??? HOW COME IT’S ONLY ABOUT WHAT YOU CAN DO TO PUNISH A USER AND DENY HIM/HER SERVICE FOR USING THE SYTEM INAPPROPRIATELY, BUT SAYS ABSOLUTELY NOTHING ABOUT THE RIGHTS A USER HAS?? BECAUSE YOU DON’T GIVE A DAMN ABOUT THE USER’S RIGHTS, YOU’RE ONLY INTERESTED IN WHAT YOU CAN DO TO POLICE AND CONTROL AND REGULATE THEM, AND DENY THEM THEIR ALLOTTED TIME AT YOUR OWN WHIM, BUT THEN WHEN YOU DO SOMETHING THAT SCREWS THEM OVER, WELL, THAT’S JUST TOO BAD FOR THEM, ISN’T IT?? IF YOUR %#$%#$#&* COMPUTERS ARE GOING TO CONSTANTLY GO DOWN, WHY DO YOU EVEN HAVE THEM?? I DEMAND MY TIME BACK!! THIS IS ABSOLUTELY OUTRAGEOUS!! I AM NOT A WEALTHY PERSON, I DON’T HAVE MY OWN COMPUTER, AND THIS RESOURCE IS ABSOLUTELY PRECIOUS TO ME. YOU HAVE NO #$*#$#$# IDEA WHAT THIS RESOURCE MEANS TO PEOPLE WHO DON’T HAVE THEIR OWN COMPUTERS!!! I KNOW YOU’RE NOT GOING TO DO A #$#$# THING ABOUT THIS, MUCH LESS EVEN BOTHER RESPONDING, SO HERE’S WHAT *I’M* GOING TO DO: (AND YOU MIGHT ACTUALLY WANT TO BOTHER READING THIS PART): I AM GOING TO BE A RUDE, SURLY, SLOPPY, ABSOLUTELY INAPPROPRIATE LIBRARY PATRON FOR THE NEXT MONTH, AND MAYBE EVEN LONGER THAN THAT!!!!!!!!! YEPPER, I WILL DELIBERATELY, IRRESPONSIBLY, INAPPROPRIATELY THROW PENCILS, NOTES, AND OLD HOLD SLIPS ON THE FLOOR. I WILL DELIBERATELY RETURN BOOKS TO THE SHELVES IN THE WRONG PLACES (HA HA, ENJOY!!). I WILL MAKE SNOTTY UNSOLICITED COMMENTS WITHIN HEARING RANGE OF LIBRARY STAFF AND OTHER PATRONS THAT DEMEAN SPLs MALFUNCTIONING COMPUTER SYSTEM AS WELL AS THEIR COMPLETELY UNHELPFUL ATTITUDE TOWARDS ITS THEFTS OF USER TIME. I WILL DISARRANGE FURNITURE. I WILL BEHAVE LIKE A PIG IN THE BATHROOM. I WILL DELIVER MEANINGLESS COMMENTS INTO THIN AIR IN A LOUD, DISRUPTIVE VOICE, JUST LIKE ALL THE IDIOTS WHO FLAUNT YOUR NO CELLPHONE POLICY DO WITH THEIR CONSTANT STUPID #$#$#$ CELLPHONE RINGTONES AND CONSTANT #$$%#$# STUPID CELLPHONE CONVERSATIONS (AND HEY, WHAT HAPPENED TO YOUR LAISSEZ-FAIRE ATTITUDE THERE, HUH? IT’S A LITTLE DIFFERENT WHEN THE SHOE’S ON THE OTHER FOOT, ISN’T IT, STALIN???) ALSO, SINCE YOU APPARENTLY THINK I’M SOME KIND OF LIAR WHO IS TRYING TO HOG EXTRA TIME OFF OTHER USERS, THEN I’LL GO RIGHT AHEAD AND BE ONE!! YEP! I AM GOING TO SIT RIGHT HERE AT THIS LIBRARY CATALOGUE WORKSTATION FOR THE NEXT SEVERAL HOURS, DELIBERATELY DAWDLING MY WAY THROUGH PAGES OF INFORMATION I’M NOT EVEN REMOTELY INTERESTED IN, JUST TO KEEP ANYONE ELSE FROM BEING ABLE TO USE IT!! HOW DO YOU LIKE THAT, HUH? YOU DON’T?? WELL, TOO #$#$# BAD!! I DIDN’T LIKE HAVING 45 MINUTES STOLEN OFF THE TIME I NEEDED TO COMMUNICATE WITH FRIENDS AND FAMILY AND SEEK INFORMATION ABOUT A RESEARCH PROJECT I AM WORKING ON IN CONNECTION WITH MY PLANS TO RETURN TO COLLEGE, BUT YOU DIDN’T GIVE A #$$##$ ABOUT THAT, DID YOU?? YEP!! HERE I AM!! I’M GONNA SIT RIGHT HERE AT THIS CATALOGUE FOR THE NEXT FOUR HOURS, AND HOG UP ALL THAT SWEET RESOURCE TIME JUST FOR ME, ME, ME, EVEN THOUGH I DON’T EVEN WANT IT!! JUST TO PROVE THAT I REALLY AM THE LYING, SLEAZY, LOW-LIFE PIG THAT YOU APPRENTLY THINK I (AND ALL YOUR OTHER USERS TOO) AM!! YEP!! HOURS, BABY!! RIGHT HERE!! ALL FOR ME, ALL GODDAMN DAY LONG, AND MAYBE EVEN TOMORROW TOO!! HAVE A NICE DAY!!

Received: 2008/04/16 15:42:18 Updated: 2008/04/17 11:20:40